Customer Service Representative
Cheemasandra, Bengaluru
Job Description
SSC Group is looking for a Customer Service Representative to create a smooth and positive customer experience across the different stages of the customer journey. The role involves understanding customer needs, responding to enquiries, coordinating with internal teams and ensuring timely resolution of customer concerns.
Key Responsibilities
Respond to customer enquiries through calls, WhatsApp, email and other channels.
Understand customer requirements and provide accurate information about projects, processes and services.
Coordinate with sales, CRM and project teams to resolve customer queries promptly.
Follow up on enquiries, site visits, bookings and post-sales requirements.
Maintain accurate records of customer interactions and follow-ups.
Handle customer concerns professionally and ensure timely resolution.
Keep customers informed about relevant project updates and milestones.
Build positive, long-term relationships with customers through consistent service.
Escalate complex issues to the appropriate internal team when required.
Ensure every customer interaction reflects SSC Group’s standards of professionalism and service.
Qualifications
• Bachelor’s degree in Business Administration, Communications, Marketing or a related field.
• 1–3 years of experience in customer service, CRM, customer relations or a similar role.
• Prior real estate experience is preferred.
• Strong verbal and written communication skills.
• Good interpersonal and relationship-management skills.
• Comfortable handling customer queries and follow-ups.
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